Customer Testimonials
Kelvin made this buying process so easy for me. His great customer service and and personality took my stress away. I’m so happy about this purchase and would recommend anyone to go to Don Franklin and ask Kelvin Lucas you won’t regret it !! 💞
Just bought a new 2023 Hyundai Palisade from Ty Cobb and he was fabulous to work with. Even stayed way past closing time to make sure I got the deal I wanted. From sales to financing, everything went smoothly and I was treated more like a friend than a customer. Highly recommend this dealership for all your vehicle needs.
I walked in at 6:15pm and I knew they closed at 7pm. I told them I had a family emergency in South Alabama, a trade in, and I wanted a Santa Cruz. I told them that I knew 45 minutes wasn’t enough but I was ready if they were. They told me they was ready, willing, and able! They committed to stay as long as it took. Ty and the team went straight to work. I was decisive and quick on my part because I didn’t want to seem inappreciative. We didn’t get finished until 9pm but they ...
Our primary dealership contact, Kelvin Lucas, was friendly, reasonable and responsive. Would recommend him highly. The only thing that makes a referral unlikely is that we know of no one in Kentucky and currently reside in Alabama. Regardless, he made the process pretty darn painless...thank you!
Kelvin did a phenomenal job at helping me get my new car!!!
The service department staff was very friendly . They got right to work on my Hyundai Tucson as soon as I arrived. The work was performed in a quick and efficient manner and my wait time was minimal.
Jeff worked extremely hard to complete a deal. Very knowledgeable and professional!
I have shared my experience with David please read. Unfortunately we couldn’t find hybrid model at any dealer but Don Franklin. So we decide to buy it from them. During this journey I would like to say thank you Brian and Nick. They are helpful. I like their kindness. 5 star for this 2 man but still we have many issue with Don Franklin, their finance service as well. Thank you!
David was such a big help and so kind! Can’t recommend him enough!
Ty Cobb rocks made my experience great
Dawn was with me the entire way & she made me feel like family. I will never go to another car lot. She didn’t give me only the options she picked, but rather she listened to what I wanted, show me options & I got a vehicle I absolutely love! Most car lots do not fight or care for customers and aren’t as attentive to them. Dawn stayed in contact with me for months, and then finally it was time to purchase and she made this process wonderful. Definitely recommend this place to anyone! Don’t go somewhere ...
Really enjoyed working with Brian and appreciate all of his help
Wonderful experience all around. Brian Williamson was great. Very understanding of my situation and took every step to make the buying experience work for me. Highly recommend Brian and everyone at Don Franklin.
Brain is always professional, friendly, and very helpful. I'll contact him first when I'm buying a vehicle, and this is my firth vehicle he helped him buy
It was amazing. Very friendly staff no issues. We got approved when nobody would even try. I will always be coming back for all vehicle needs. Thank you guys so much.
Chad was great, we left happy!
My experience was amazing nothing but good things came from my experience at don franklin with ty Cobb as my sales person we sat down figured out my options and what I could do and we got it done and I was able to get what I needed over all amazing experience
David was amazing to work with.
If you need a new Hyundai, give a shout out to Jamal Wagner. He’ll shoot you straight and is very pleasurable in all dealings.
Chad was awesome!!! Great guy, super nice, got me exactly what I wanted!
Walked into Dealer showroom and walked out with new Pallisade, the latest from Hyundai family. The service was prompt, courteous and friendly. Appreciate all the work done by Kanon.
Kelvin was super friendly, professional, and easy to work with. Would definitely recommend using him for your next car purchase.
Brian did a very good job helping us find a vehicle for our daughter. We would not hesitate to go back and ask for him again!
Michael was very easy to work with and gave me updates every step of the way!
I recommend Darryl Bond. He was efficient, kind and courteous. Based on this, I enjoyed working with Darryl.
Jamal Wagner was great to work with! He was so easy to talk to and made the process painless. Super honest and knowledgeable! Would highly recommend working with Jamal and Don Franklin Lexington Hyundai.
Works well with the buyer , love the car I got , very thankful for the easygoing environment, not one time did I feel lost or out of place ! , talked with MJ ahead of time and he had an option for me ready when I got there , it went very smoothly , Highly recommend for anyone looking to buy a car!
Chad was very personable and great to deal with. He went the extra mile to deal with a special circumstance for us and demonstrated faith and trust in us before we even met in person. Everyone at the dealership we worked with was very nice.
I live in Huntsville, AL and found the vehicle I was wanting at Don Franklin Hyundai. Kelvin was salesperson who helped me long distance providing information, trade-in value, etc. so when I arrived the process went smoothly. He was very good. It took a while, but it was primarily due to him taking the time to run through all the features, give me a brief tutorial and set up my genesis account which was very helpful. I was very pleased.
My car buying experience could not have been better! Michael and everyone was wonderful! Definitely recommend! Edit to add: Michael had been available even after the sale. I had questions and took my car there to ask, he saw me coming and answered the questions with no problem! Great service! Absolutely love my new car!
It is always a pleasure to shop at Don Franklin. Our family has purchased a total of 5 vehicles, each with the assistance of Michael Chisley. He is our absolute favorite salesman! Each time we've talked with him, even on the occasions we weren't quite ready to purchase, he has been so kind, patient and helpful. If the need arises again, we will definitely return to Michael and Don Franklin staff before we even consider looking any where else. Furthermore, we will absolutely refer friends and family. Michael is the absolute best!
Brian was very helpful and informative! He helped me find the car I want, answered all my questions, and made the car buying process a wonderful experience.
It was a great experience
Purchasing a car at Don Franklin with Jeff was fairly painless. He took me through the process clearly and swiftly.
Michael is a very professional and friendly sales rep. He handled the lease of my new Hyundai Tucson Hybrid with ease. These cars are in demand right now and very hard to find. I feel very fortunate to have one. Thank you Michael!!!
Kanon was personable and helpful. He was very knowledgeable of the product and took the time to answer all of our questions.
We saw the Dodge Durango online and scheduled a test drive. We were then paired up with Dawn who was absolutely amazing. She made the whole process very easy and she was so knowledgeable. I will definitely recommend her to anyone who is in the market for a new car, truck, or suv.
OMG!! What a fantastic Auto Store to buy a car! If your car shopping, and don’t stop in to meet the Don Franklin team, your not shopping. “Don Franklin” what great sales people you have. My salesman is Darrel Bond, what a kind man.. I went in to just have a look at a Hyundai Santa Fe and fell in love. He found my car in the color, plus the package I wanted as well. Thank you so much Darrel… I will definitely let others know about you. Plus, they will be driving the car to us this Monday! ...
We have purchased our last two cars fron Don Franklin, and they were great! No high-pressure sales and very friendly. Will continue to use in the future. Misty was great to work with!!!
Kelvin is a awesome person. He is easy to work with, answers all my questions and in general, takes care of all your car needs.
Ty Cobb was very nice and professional. He helped me pick out my car, the color I wanted, and the size I wanted. I will definitely recommend him to my friends!
Misty Roberts made my car buying experience wonderful! She initially answered my questions about the one and only 2022 Hyundai Sonata SEL plus in Black by text and after looking at other vehicles at other dealerships, I made an appointment with her to see the vehicle. She was soooo friendly and knowledgeable about the vehicle and my husband and I soon built a repoire with her. She made us feel very comfortable- we felt like we had made a new friend. The car buying experience was seamless. I love her no-pressure approach and patience in helping us nail down the financing ...
Fantastic, super helpful, personable, understanding and a great listener!
Darryl Bond always goes above and beyond to make sure you get what you want and that you leave satisfied! I love my car!! Thank you 007
Michael was very outgoing and understanding He really work well with his customers gave me what I wanted again.Thank you Michael.
Ty was my salesman for my 2022 Hyundai Sonata Hybrid. He and all the dealership staff I dealt with went beyond excellent in the transaction, closing, and coordination transport of the vehicle to me in Texas. I love the car!
amazing experience, great customer service.
Jeff York thank you for your excellent customer service and answering any questions we had. It makes it a lot easier to work with a sales associate when they make you feel comfortable and not so pushy. We wil recommend you and Don Franklin to anyone shopping for a vehicle. The warranty is great also. Thanks again Jeff York.
I could not have asked for a better experience buying a car. Kanon is so knowledgeable and a genuinely nice person. We worked with him to purchase my daughter's car and my car and he made the process pleasant and seamless. I would highly recommend Don Franklin as a dealership and Kanon as a salesperson!
Excellent customer contact ....
Good, honest guys in the service department. You can't really ask for more than that.
MJ and the rest of the crew at Don Franklin has been great to work with both times our family needed a vehicle. Highly recommend!
Jeff helped us with every aspect of our car buying experience. We were actually looking at another make and model and wanted to drive a 2022 Santa Fe while we waited on an offer. Unfortunately the salesman we were working with couldn't help us with the Santa Fe so we asked Jeff to step in and help us with the Santa Fe, he walked us through the process start to finish, got to where we needed to be. He then explained the warranty on our new vehicle folks let me tell you it's unbelievable. We then worked with Misty ...
My husband worked with Michael on the purchase of this wonderful 2020 Hyundai Santa Fe. We knew exactly what we were looking for, and Michael worked with me to make sure we had these vehicles available on the lot once we arrived. We were on a tight timeline, so this level of service and dedicated communication was of the utmost importance. The process was quick, easy, and we left very happy people! Go see Michael at Don Franklin Hyundai!
Kanin was very professional and courteous! Even when I told him I was shopping around. But Don Franklin was so easy to work with. Top notch!!!
Thank you so much Ms. Dawn……My Son loves it!
He works hard to get you not only what you need, but what you want! Not only has he gotten me not 1 but 2 cars. He also got my sister her car!
Very Nice friendly service..Brian was def very helpful getting what the wife and I both wanted in a new purchase.. Over all was a good experience purchasing 2 vehicles working with Brian..Thanks again Brian..Def reccomend Don Franklin Hyundai..
Hello again Ty Cobb! It was so great to meet you! Just wanted to thank you so much, again, for all of your help in finding the exact new Hyundai Tucson that I wanted & for making the whole experience even that much better. You were instrumental in finding new vehicles for my granddaughter & my son-in-law previously, as well; so, you're quickly becoming "family". Thank you! All of the best to you, my friend........ Doneen Parsons
Customer service was great! However I do think the price of the Nissan was higher than I have found since. I was in a situation where I had to have a car and I had to get it there but after looking at other places on line I don’t think I got a great deal, considering this was the 5th car I had bought there, paying cash for the difference and the engine went out of the Hyundai and corporate offered me no help, being 3 months to repair.
I made an appointment easily and the staff is so friendly and they washed my car.
Jeff is very easy to work with. He is very professional but us down to earth and works to get you the dumbest deal possible. This is are 4th family purchase through Jeff in the last 2 years. Great job Jeff and thanks once again. We appreciate it.
This was one of the best car buying experiences I’ve ever had. Jamal was extremely helpful, worked with our budget, and was overall so pleasant to work with. 10/10 recommend him and Don Franklin hydundai!
Excellent service at Don Franklin. Chad Givens our senior sales consultant was very courteous, transparent and honest. Our entire buying process at Don Franklin went very smooth. I would highly recommend asking for Chad when you visit Don Franklin for your next Hyundai vehicle.
Misty helped make the experience of purchasing a new vehicle from Don Franklin Hyundai easy, quick, and enjoyable. At a time when there aren’t many vehicles available for purchase, she worked with me to help find the right option. She was professional, knowledgeable, and friendly, and she promptly replied to all of my inquiries. I would recommend her to anyone who’s in the market for a new vehicle. Thanks!
Kelvin made the ordeal of getting a new car very pleasant and relaxed with no pressure. The car is like a computer on wheels. The safety features are OUTSTANDING. Although it will take this grandmother a while to learn, I know I will be driving my grands in a secure vehicle with the latest in safeguards on the highway and around town. On top of that, it is a beautiful car - Burgundy Palisade -7 passenger!
Very attentive and professional. Great experience.
This was one of the best experiences I’ve had buying a vehicle. Jamal and his team were very helpful during the process. I would recommend anyone looking for a vehicle to stop in and give them a try for your business.
Great place great service always helpful
My wife and recently decided to purchase a Hyundai from Don Franklin in Lexington. We were assigned Darryl Bond from the sales department and could not have been more impressed with his professionalism and vibrant attitude. It is always refreshing to work with someone that truly cares about what they do. Purchasing a vehicle from any dealership can be a daunting task and, in many cases, a frustrating experience. My wife and I have purchased vehicles from what many consider as luxury brands. In comparison, the service that we have received from not only Don Franklin as an organization, but ...
Great customer service and the work was done in a timely manner.
Oil change and tire rotation. Didn't have to wait very long 😃.
my service contact in the service area was most friendly in every respect in every way, if I lived in Kentucky I wound definitely do business with the organization.
Ron was amazing and made my whole experience a great one! From giving me updates by text and phone calls to walking me through the service details and what comes next for my car's health. He was simply the best service manager I've ever dealt with!
It was a pleasure to arrive prior to my appointment for service and find that Jennifer was already set and waiting for me. I literally stepped out of my rogue, signed off on the recommended service to be done, (which I had already previewed thanks to an advance email of information), and I was off to a very convenient, well lit, clean and comfortable waiting area. I was very pleasantly surprised as well when Jennifer informed me that the work was done and the car washed and ready approximately 15 minutes earlier than anticipated (and there were quite a few items ...
Technician was friendly and helpful. Performed the job quickly and explained everything thoroughly.
I was very pleased with the quick response to a couple concerns I had when purchasinga vehicle. Everything was quickly addressed and repaired completely.
Friendly service and remarkable new family
Hats off for the Don Franklin service team! BRAVO for their courtesy and kind customer service. And much admiration to the mechanics for their dedication and uncomparable skills!
Was good I told him my problem he fixed it and in good time no trying to get me to fix something not needed fixing.
I hope it was done right. They fixed recall that was draining my batteries.
The salesperson Jennifer was very courteous and knowledgeable. She provided excellent service. Nissan is fortunate to have her as their employee.
I'm very impressed with the vehicle capabilities and the detail-oriented, friendly staff of Don Franklin.
I like their honesty. Good products and selection
Jen & Ron are always awesome Been getting serviced since 2013
The service was done in a timely manner.
The dealership went above and beyond to make sure our tire sensors were ordered and put on. We appreciate the service and professionalism.
We were pleased with the friendliness and follow through we experienced at Don Franklin. We love our new Pathfinder!
We couldn't be happier with all of the staff at Don Franklin Lex Nissan. Bryan, Walter, and Olivia were extremely helpful and knowledgeable.
Bought a car from a Nissan dealer in Frankfort. They couldn't get me in for service for a week. They sent me to Don Franklin and it was completed in a day.
Very nice service.
Quick and easy. Professional.
Fantastic place to get the job done right and not be hassled about unnecessary work
We have purchased three Nissan Altima's from MJ in the past two years, he has went above and beyond to find the perfect match for us. Don Franklin makes purchasing a vehicle easier than any other dealership we have dealt with, and they work hard to ensure we are happy in an industry that no longer has to work for customers MJ continues to make us feel like he appreciates and wants our business.
Joshua Fig was very clear on what was done and on the inspection of the car. He explained clearly what was found, needed and cost. Very pleased with his service.
I have never had a problem with any oil change or service now for 3 years.
Very nice staff. Only do what is needed and prices are reasonable. My car is 7 yrs old and gets 34 mpg in town and 36 hwy. Oh yes free car wash after service!!!
Love my dealer. Great service and keeps my car clean and up to date.
Excellent customer service, fair pricing, great inventory. I didn't meet anybody that worked there that didn't say, Hey how are you doing. Can I help you. #1 car dealership...!!!
The service department was very cordial and got me in and out in a very reasonable time. The sales team were great! I would recommend shopping with Don Franklin Nissan.
Fixed a problem a competing dealer could not. Treated me kindly and respectfully. Fair price. I bought another Rogue for my wife, The purchase was also painless. They are helpful after the service and the sale. 🙂
Everyone was extremely polite and Tanner made sure that he explained everything that was done in a timely manner
Cordial even hospitable. Fair and honest in the service department and the sales department.
Very nice people.
MJ Sales Guy.. Amazing.. Everyone was so nice and they really work with you
Tanner was a great service person he got me in and out with my recalls on my car
Bought the best car I've ever owned friendly service good people!
Went in for a scheduled vist at 8:30 was out by 9:30. This is what you call EXPRESS!! Great customer service and speedy service. Hollin was my service tech and he was GREAT!! Service technicians are Awesome
The Scofield family thank DON Franklin for Don and the service department for helping us with our car.
Excellent Service. love the car wash!
Great service, was in and out in no time!
Fast professional service. Third Rogue we have purchased from Don Franklin and also a 2016 Maxima. Wouldn’t return if not completely satisfied.
The sell personal was excellent and it took less time to for the purchase .
I had a recall on headlights for my Nissan, I had it checked easily and they called me when the parts were in. I was in and out in a few hours. The process was very quick and easy.
Update: Mr. Tanner took fantastic care of me and answered all of my questions, and was very patient with me. I appreciate him and his crew! Got my car in January. It’s April and the oxygen sensor needs to be replaced. I call. The warranty expired back in December. Aggravating, but not a big deal. Every time I call up there, the service department and sales keeps giving me the runaround and transferring me to different departments. I have no answered questions and apparently an expired warranty
Very professional to say the least. my sales consultant Rashad Harrison is top notch. He made the car buying process quick and simple with no hassles. Anytime I've had questions or needed help he's went above and beyond what was expected. Quite frankly if you need a vehicle go to Don Franklin Nissan and personal ask for Rashad Harrison, you won't be disappointed. #Ask4Ray
I bought my 2019 Ford F-150 4x4 super crew in late December of 2019. Love my truck and the service after I bought it has been amazing. They are always so professional and nice and courteous, I would recommend them to anyone. Jennifer Dailey is my rep she is alway on top of everything and makes you feel like family.
Great experience
Busy as ever.
Service was very friendly and done everything to meet our needs. They answered every question we had. They worked to get the price we wanted.
Bought a new vehicle hundreds of miles away working with Brian and I must say he is everything I want in salesman. Straightforward, eager to help, communicative.. He really sets a high bar that few, if any, could meet. Thank you so much.
They made it so easy, not pushy, did not low ball my trade in and just overall had a great experience.
Very professional in all aspects.
We have had amazing experience with Don Franklin Nissan. We have purchased both our vehicles from Don Franklin. Would highly recommend them for any car buying experience
These are some of the nicest people I've ever meet. You can tell they love their jobs and they enjoy helping people. Ray my sales person went out of his way to make my experience outstanding. This in not you ordinary car dealership they really care.
Jennifer Dailey was the service advisor I worked with. She was knowledgeable and courteous. She recommended a couple of other services my car needed as well. My tires are quite worn and she gave me quotes for new ones and informed me about a sale going on. I called back after arriving home and set up an appointment to get new tires.
My sales rep was great
Sales and finance team were great
Always timely
Our salesman Marc Franco was very knowledgeable, personable and seemed to know exactly what we were looking for. The process was easy, the dealership was clean and everyone was very friendly.
I did not have an appointment but they were able to accommodate me.
Greatly appreciate the kind and helpful staff in the service department!
Service was excellent although they failed to put back my lug socket when rotating the tires and I had to go back to the service department to pick it up.
Friendly and do not push unnecessary services.
Everyone is really nice and they explain things to you go over you bill and answer any questions you have
I could not be happier with Don Franklin GMC, Mark Franco was our salesman and he made our purchase experience so smooth! I talked with him for a few days prior to purchase and he made sure we were happy and had all of the options we were looking for! He never pushed us, or asked us to buy. I will continue to be a customer, and always use Marc’s advice! Thanks so much!
Smooth from start to finish.
Gave me sheet after oil change of services my car needed but no one went over the needed services to explain the importance or the urgency to complete the services or get the product
Everything was great, everyone is always nice.
Very Friendly and Fast service
Very efficient and professional yet frindly i am very satisfied with don franklin
The nice person who checked me in was great. Price went up was the only issue. 🙂
My experience with oil change & tire rotation as always excellent service. The staff is very friendly & prompt on time with busy schedules always doing their best. Don?t neglect the. Customer. Thank you all for your outstanding help
Andre my salesman made the purchase of my Acadia At4 easy and painless. Thank you1
Had my SUV serviced, all employees were polite and professional. Service was completed in a timely manner.
Friendly and quick service done on my truck
Tyler was very friendly, informative and accommodating. I was able to drop my truck off the night before and pick it up the next day, quickly with no problems.
Ease to schedule appointments and fast service.
Sales Manager Steve Johnson is hands down the best in the business. He works hard to achieve the what the customers main focus and goals may be. He is always available when I call my local dealership with any questions I have. Catrina is the best saleswoman is the business. Always has my trucks ready to go set up and all I do is sign and drive. I love them both professionally.
Checked on internet and found the truck I liked. Left a message for someone to call me. I received a call from Stephen Johnson before 9:00 AM the next morning. I made my first internet buy and never looked at the GMS Canyon and never met a person except the guy who delivered the truck on Saturday morning.I would recommend this dealership and Stephen to anyone that wanted to buy a GMC.
Car broken, car fixed. Was expensive but car had serious issues and it wasn't really more than what I got qouted elsewhere. Dealer was mostly communicative.
This was my third time buying a vehicle from your dealership and, once again, it was a simple and straightforward process. Stacy, Catarina, and Olivia were wonderful to work with and all made sure that I was completely satisfied with the vehicle and the financing. I really love my new car but if I ever decide to trade cars again, you can bet I’ll be back! Thank you for a lovely experience
Great dealer
My vehicle was serviced in a very timely fashion but first and foremost the customer service young ladies were very courteous and professional hats off to the Franklin team God bless and keep you all and your families in Jesus glorious and mighty name Amen 🙏
The overall process was amazing and quick. The flexibility to accommodate my schedule was above and beyond what I expected. PHENOMENAL EXPERIENCE
Couldn't ask for a better buying experience, this is my third from them. Eddie Thompson runs a Great dealership!
The guy who dealt with me was very helpful and personable. Had a great first experience with you all in the service department. Love this place and will definitely be back.
Everyone there was helpful and friendly
Excellent Service
Friendly customer service