Customer Testimonials
Darryl and CJ were awesome to work with! They made everything seem fun and relaxed! Go see one of them and get you a new car!!!
My wife Shirley and I have been looking for a White Generation 2 Porsche Cayenne. We saw that Don Franklin had one, so we headed over. As we pulled in the Lot, Darryl Bond was walking by, we asked about the White Cayenne and he told us to park, he would bring it to us. To make a long story short, the Cayenne S was exactly what we were looking for. After test drive and Pre-purchase inspection, we took it home the next day. Thank you Darryl (007) Bond!
What a blessing it was to meet Mr. Daryl Bond. When I tell you he makes the car buying process stress free and non-intimidating, I truly mean that. I usually abhor going to dealerships alone (as a woman), yet in all my years of buying cars, this was the easiest, most pleasant experience I've EVER had! I reached out to him before Christmas to explain my "dilemma". He gathered my data over the phone to save time and went to work. After everything was in place, he messaged and asked me to come in and he already ...
Darryl Bond was awesome with our experience with purchasing our 2023 Hyundai Tucson!
Very helpful and relatable.
misty could not have been more helpful or conscientious. she deserves recognition and i am certainly grateful for her help.
Pleasant staff and comfortable atmosphere. First oil change since buying my new car last year. Ralph was an amazing lead in the process.
Misty made the car buying experience easy and quick. She had speedy communication and was knowledgeable about the cars. Go see her!
I like the styles and performance of your autos the Sales person was excellent informative and friendly
Very friendly, accommodating and customer focused.
Kanon Bennett @ Don Franklin set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Kanon was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. The entire experience was a pleasure. I will be back the next time I’m in the market. Thanks!
Dave was really helpful and pleasant to work with. He helped make it easy and quick to buy the car we needed. Got the last one available and he helped us secure it. Thanks Dave!
If you’re looking for a dealership with the best informed staff and lots of inventory then look no further.
I had the great experience at Don Franklin Hyundai... I would recommend Dawn Dotson to anyone!!! She was great to work with and got the DEAL DONE!!!! Thank you Dawn!!!!
Jamal was awesome! Super helpful, great conversation, and made buying a car fun and easy. 10/10 would recommend
It was good to see old familiar faces who treat me like family and as I continue to enjoy your latest achievements; thank you
My car had to be towed here, and they told me it was a starter, then an engine. I turned in my oil changes and they called me saying I am getting a new engine from Hyundai! What a Happy Holiday for me and my family. I especially want to thank Alexis for being so communicative and helpful, she really took great care of me, and took time to explain things for me in a way I could understand. I will always go back to Don Franklin for everything I need to have done to my car.
Daryl was excellent up front and honest I really felt like he got me the best deal great experience
Darryl Bond is a excellent representive of your company ! Most Professional, knowledgeable and Friendly. The vehicle delivery to the dealership was delayed and Darryl kept me informed every step of the way. He understood I do not live in Kentucky and was visiting from Tennessee. We could have purchased the vehicle in my home state as I only stopped by your dealership to look at the palisades. However Darryl was so personable we purchased the vehicle from him even though it was over the MSRP. The price was worth the service Darryl provided. Thank you ! ALAN & Yvonne Cummins
Osm guy nd great service 😊😊🙏
This made the 5th vehicle that Misty has helped us with and she was amazing as always. We will not use anther sales person or dealership. Don Franklin is always the best .
Great place people are friendly and knowledgeable.
Great experience from start to finish. Easy to do business with, no pressuring sales tactics. Go see Jamal!
I appreciate the customer service I got from the beginning to the end of the process.The follow up,efficiency and importantly getting exactly what one procured without alteration..Keep up.
A great experience working with Ty Cobb and the staff! This is the 2nd vehicle we've purchased with him and he does not disappoint!
Had amazing service from Dave!
Brian Williamson went above and beyond to help us make our vehicle purchase.
My Elantra broke down in Lexington, 2 hours from home. The Don Franklin service dept. (Chris), did everything right to make my miserable situation a lot more liveable. Helping me find a local "rent a car", and giving me all the right Hyundai's phone numbers. Later on, Chris gave me regular update calls regarding my car service.
Brad is by far the best salesman i have ever got to deal with was never pushy and worked so hard to find me what i was looking for thanks to him i will never go anywhere else thanks so much brad
We have never received such a great customer service in very long time .. dawn Dotson hats off .. keep up the good work. Looking forward to buy another car shortly 😊
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From first contact, to appointment, to trying vehicles, and answering questions the process was a pleasure. The level of positive teamwork and followup was outstanding. Adrienne, David Sharpe, and Micheal Chisley were professional plus knowledgeable. Considering a new car purchase give David Sharpe a call.
Very friendly, worked with me getting my car and was an amazing salesman. Will definitely be sending people his way!
Probably the nicest and most professional car dealership I've dealt with in a long time. NO PRESSURE WHATSOEVER!!!! My sales rep, Jacob, is top-notch, and did a fabulous job getting me the vehicle I wanted. I will definitely buy from Don Franklin again.
nice place to buy a car, and Chad was nice and helpful!
David did a great job helping us with the purchase of a car. He was very knowledgeable and spent the time explaining all the ins and outs of the car to my mom. I would highly recommend working with David in the future.
From the first email to the signature on the paperwork, it was a relaxing, stress free experience. Darryl was friendly, professional, and listened to my concerns and questions. He did not attempt to "Up sell" me, just focusing on the car I expressed interest in.
Don Franklin Hyundai Service Center is top notch. I live pretty far from the shop but I continue to go there even for something as basic as an oil change simply because I know that I can trust them. It’s been that way since I purchased my Kona from them over 2 years ago. Always going above and beyond.
Great experience. Kelvin took time to show me all the features on my new Santa Fe.
Promp Curteous Service!
Highly recommend service center. The people were great and helpful. Communication about charges were clear and my car was done in a timely manner. Plus I was given a new car while I waited on my car to be finished which was so nice.
It was great and TY was extremely helpful and kind. Thank you
Thanks to Darryl and the Don Franklin team for a great car buying experience.
The entire staff at Don Franklin was very professional. Misty Roberts goes above and beyond to ensure your satisfaction with your vehicle purchase
Kelvin Lucas was very friendly, professional, and knowledgeable. He answered every question we had and went out of his way to make buying a car a positive experience.
Trans. flush, coolant flush and oil change and beat their estimated time.
Went shopping and came home the same afternoon with a car. Friendly, knowledgeable, efficient staff.
Jeff was extremely helpful with my Palisade purchase. He showed me so many features of the Vehicle that I couldn’t help but fall in love with the SUV. The total purchasing experience was very smooth, and everyone I dealt with were very professional and friendly. The vehicle is simply amazing and so was my purchasing experience.
I give God all the glory!! Customer service was awesome and the environment was excellent. God bless and keep each of of Franklin team and their families in Jesus glorious and mighty name Amen 🙏
MJ Carpenter did an excellent job taking care of me and my business! He made the process extremely smooth for me. Would definitely recommend to anybody in the market for a vehicle!
All the Service Center people were very friendly and enjoyed talking to them. Service on my Tucson was excellent, even washed it. Felt like they are really taking care of my Tucson. Thankful for all the people there.
Great people courteous friendly efficient.
Friendly, helpful, and knowledgeable staff
5***** Misty Robert’s has helped me purchase my 3rd vehicle from Don Franklin Hyundai over the past 5 years! It’s crazy to think how loyal a sales person is to their dealership! My wife loves her 2023 Palisade! Thank you again!
Our experience has been really good. We have 2 vehicles from this location and they also service them and financed them here. We are very happy!!
Chad was honest about every step and helped me get a great car for me and my kids. If you need a new car Don Franklin is definitely the place to go.
Dave was such a big help with getting me a car!! I definitely appreciate it!! The Kobe of car salesmen 😂😂
Great service, helpful and knowledgeable staff! Misty helped us replace our much loved 2020 Santa Fe with a brand new one! We weren’t in the market for a new vehicle but when your favorite car is totaled, dealing with Don Franklin Hyundai helped make this unfortunate event a lot more palatable. Thank you, Misty for jumping right in the middle of our upside down world! You’re the best!
Dawn was great and so helpful! Always giving all the right information and nice as always. 10 out of 10.
I just arrived home in my new Hyundai Palisade. Working with Lucas Gentry was an exceptional, wonderful experience. The whole team was great! Thanks Lucas for making this a fabulous day!
Kelvin made this buying process so easy for me. His great customer service and and personality took my stress away. I’m so happy about this purchase and would recommend anyone to go to Don Franklin and ask Kelvin Lucas you won’t regret it !! 💞
Working with David Sharpe was by far the best experience I've ever had working with a dealership. He went above and beyond for myself and my mother. I highly recommend you look him up if your in the market for a vehicle.
Just bought a new 2023 Hyundai Palisade from Ty Cobb and he was fabulous to work with. Even stayed way past closing time to make sure I got the deal I wanted. From sales to financing, everything went smoothly and I was treated more like a friend than a customer. Highly recommend this dealership for all your vehicle needs.
I walked in at 6:15pm and I knew they closed at 7pm. I told them I had a family emergency in South Alabama, a trade in, and I wanted a Santa Cruz. I told them that I knew 45 minutes wasn’t enough but I was ready if they were. They told me they was ready, willing, and able! They committed to stay as long as it took. Ty and the team went straight to work. I was decisive and quick on my part because I didn’t want to seem inappreciative. We didn’t get finished until 9pm but they ...
Our primary dealership contact, Kelvin Lucas, was friendly, reasonable and responsive. Would recommend him highly. The only thing that makes a referral unlikely is that we know of no one in Kentucky and currently reside in Alabama. Regardless, he made the process pretty darn painless...thank you!
Kelvin did a phenomenal job at helping me get my new car!!!
The service department staff was very friendly . They got right to work on my Hyundai Tucson as soon as I arrived. The work was performed in a quick and efficient manner and my wait time was minimal.
Jeff worked extremely hard to complete a deal. Very knowledgeable and professional!
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My wife and recently decided to purchase a Hyundai from Don Franklin in Lexington. We were assigned Darryl Bond from the sales department and could not have been more impressed with his professionalism and vibrant attitude. It is always refreshing to work with someone that truly cares about what they do. Purchasing a vehicle from any dealership can be a daunting task and, in many cases, a frustrating experience. My wife and I have purchased vehicles from what many consider as luxury brands. In comparison, the service that we have received from not only Don Franklin as an organization, but ...
Was an overall great experience. We never even visited another dealership. MJ Carpenter and Olivia Tudor were wonderful through the entire process.
I worked with Jennifer Belcher and she was excellent! Buying this car from out of state, I had a lot of questions and she answered all of them in a timely manner; and there were a lot of questions!
CJ did a great job in helping us purchase a Nissan Frontier. Enjoyed the experience. Very genuine and honest guy. We were starving after our purchase and decided to go out to eat afterwards. Invited CJ to join us. This was our 6th purchase in 6 years from Don Franklin!
The salesman Ray was nice and helpful in selling me the vehicle. And Walt was great in contacting me afterwards with any questions.
Excellent
Ron Abrahamson helped us navigate a warranty repair that saved us thousands of dollars. There were steps along the way to satisfy the warranty company and Ron’s turnaround was quick and thorough on each one. And after the work was approved, it was only a couple of days between Ron’s calling to say he’d ordered parts and the completion of a pretty major repair. This experience has changed our minds about dealership service depts and we plan on having all our preventive maintenance performed at Don Franklin going forward.
Jennifer and the team are amazing. I will never return to a valvoline again after working with these past two years! Thanks for making it an easy and friendly experience!
MJ was the best sales person, he didn’t pressure me to buy a car but made sure I had all of the facts I needed to make the right decision. He was patient as I inquired about the process by asking a million questions. This is the second time I’ve purchased from Don Franklin and couldn’t have been more pleased! If your looking to buy a car I’d highly recommend going to Don Franklin!
Came in for first oil change since I purchased my Nissan Rogue. It was done very quickly and efficiently
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Staff gave helpful suggestions about my car.
The personnel were all excellent during my visit. Friendly, courteous, and helpful. The work performed was done perfectly and in a timely manner.
Friendly and fast service to questions. Did their best to find me a new SUV.
From sales to unbelievable support in going over features and vehicle operation, the staff at Don Franklin Nissan greatly surpassed my expectations. Never habe I been so impressed with a dealership in my 63 years!
Oil change and tire rotation
Our salesman MJ was great, he explained everything to my wife and I since it was our first car purchase. The environment was a lot less pushy than normal car dealers and the finance team was exceptional too.
Great service from jennifer who always greats me ,keeps me up to date on service while i wait ,,car is always clean,,all employees are very friendly
Walter Ealy was absolutely phenomenal and Lindsey Anderson was a wonderful teammate to make my buying experience the best I have had!
Professional, friendly, effective.
Customer service went above and beyond to help me find something i lost inside my vehicle.
Amazing easy experience. I drove 3 hours and well worth it!
I have really appreciated all the follow up contact and offers for assistance.
You can trust their service dept, which will always bring me back to service and purchase!
After a recent string of letdowns at another local Nissan dealer, I decided to venture a bit further North to Don Franklin Nissan for service on our Rogue. I was pleasantly surprised and very happy that I did. Your service people are Top Grade, and handled our problem with an unbalanced wheel, and a routine oil change, with professionalism and kindness. I shall be bringing both of our Nissan vehicles to your dealership from now on. Thank you for your great service.
I would like DonFranklin, Nissan dealer ship at Somerset staff for making it possible for working with the staff. I also would to thank Cody Charles for finding my vehicle that I wanted that same day of Purchase. It has been a great Pleasure working with Don Franklin and staff.
Everyone was professional and worked as quickly as possible to fix my Rogue! Great service!
I was very well taken care of and I appreciated everyone's help! This is my first Nissan and I already love it!
Very nice people. Good service.
A dealer who actually treated me right. My salesman was Stan, and the Sales Manager who made me an offer on my pickup was Ben. Stan was a cool feller; showed me the vehicles, gave me an opportunity to try them both; was a completely personable and reasonable man. Ben gave me a solid offer I could live with, it wasn't everything I wanted, but it wasn't the typical dealer move where they try and get your trade for way under it's value with stories about how they'll never sell it. Ben was personable and a ...
Great service, worked with Tanner very nice and knowledgeable.
Repairs was done in a timely fashion. Service personnel’s were professional, knowledgeable and courteous. I would recommend highly.
Excellent service, I was greeted by service staff the min. I arrived. My 2017 Rough was tended to as if it were new. I was made aware of anything the team felt needed replaced. I trust the Don Franklin service staff. If you have a Nissan from Don Franklin you know what I mean. If you don't own a Nissan, go drive one, you will love the car, van or truck you drive.
Fantastic experience. Great and friendly people!
Very pleased with the service I received once the part was received. Got in and out quickly. Currently there is a wait for parts which is normal for this time in our country.
Great service performed quickly.
I’m at Don Franklin to have a routine check up. I brought school work, very little, to keep me busy. Walter Ealey was nice enough to let me work at his desk! Come and buy a Nissan from him!
Great customer service and the work was done in a timely manner.
Oil change and tire rotation. Didn't have to wait very long 😃.
my service contact in the service area was most friendly in every respect in every way, if I lived in Kentucky I wound definitely do business with the organization.
Ron was amazing and made my whole experience a great one! From giving me updates by text and phone calls to walking me through the service details and what comes next for my car's health. He was simply the best service manager I've ever dealt with!
It was a pleasure to arrive prior to my appointment for service and find that Jennifer was already set and waiting for me. I literally stepped out of my rogue, signed off on the recommended service to be done, (which I had already previewed thanks to an advance email of information), and I was off to a very convenient, well lit, clean and comfortable waiting area. I was very pleasantly surprised as well when Jennifer informed me that the work was done and the car washed and ready approximately 15 minutes earlier than anticipated (and there were quite a few items ...
Technician was friendly and helpful. Performed the job quickly and explained everything thoroughly.
Always feel like I’m being treated fairly, efficiently and courteously.
I was very pleased with the quick response to a couple concerns I had when purchasinga vehicle. Everything was quickly addressed and repaired completely.
Friendly service and remarkable new family
Hats off for the Don Franklin service team! BRAVO for their courtesy and kind customer service. And much admiration to the mechanics for their dedication and uncomparable skills!
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Was good I told him my problem he fixed it and in good time no trying to get me to fix something not needed fixing.
I hope it was done right. They fixed recall that was draining my batteries.
Great service! Wonderful staff!
The salesperson Jennifer was very courteous and knowledgeable. She provided excellent service. Nissan is fortunate to have her as their employee.
I'm very impressed with the vehicle capabilities and the detail-oriented, friendly staff of Don Franklin.
I like their honesty. Good products and selection
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Jen & Ron are always awesome Been getting serviced since 2013
The service was done in a timely manner.
We always get great service at Don Franklin Lexington Nissan. Everyone is so nice and very professional.
We were pleased with the friendliness and follow through we experienced at Don Franklin. We love our new Pathfinder!
We couldn't be happier with all of the staff at Don Franklin Lex Nissan. Bryan, Walter, and Olivia were extremely helpful and knowledgeable.
Bought a car from a Nissan dealer in Frankfort. They couldn't get me in for service for a week. They sent me to Don Franklin and it was completed in a day.
Fast friendly service, always nice to deal with
Tanner in service is the best!!!!! Great customer service. Thanks so much.
Very nice service.
Quick and easy. Professional.
Fantastic place to get the job done right and not be hassled about unnecessary work
We have purchased three Nissan Altima's from MJ in the past two years, he has went above and beyond to find the perfect match for us. Don Franklin makes purchasing a vehicle easier than any other dealership we have dealt with, and they work hard to ensure we are happy in an industry that no longer has to work for customers MJ continues to make us feel like he appreciates and wants our business.
Joshua Fig was very clear on what was done and on the inspection of the car. He explained clearly what was found, needed and cost. Very pleased with his service.
I have never had a problem with any oil change or service now for 3 years.
Very nice staff. Only do what is needed and prices are reasonable. My car is 7 yrs old and gets 34 mpg in town and 36 hwy. Oh yes free car wash after service!!!
Andre done an exceptional job. He answered all of our questions. We found exactly what we were looking for.
The purchase was excellent and the service is just as good!
We had a great visit at your lot.Catarina our sales lady was wonderful she showed us everything about our Buick Envision.We really enjoy our car. Thank you Diane Haynes
Came in for oil change. After leaving noticed engine light was on. Returned and was taken care of engine light. Very helpful and quick.
Quick and good
Everything went well and everyone was pleasant.
They are always on point, never had any problems with them.
Kaci and James were very professional with handling everything.
Fast and easy. Great service. Will return.
Kaci did a great job.They repaired my vehicle in a timely manner . Great company to work with
Always very friendly and helpful
Great experience - fast and easy!
Don Franklin GMC has one of the better Service departments I've worked with through my life. They are timely, respectful, explain things, and fair in pricing. I enjoy taking my vehicle there.
Service experience flowed smoothly from the moment the garage door opened to let me into the service area until an hour or so later when my car was ready to go back home.
Reps weren't pushy and were very polite. They made the process very easy.
James was very friendly & helpful & my car was finished in a timely manner!!
Everyone is so friendly and knowledgeable about the maintenance of my vehicle. I get great service from the guys every time I go.
Sales and finance team were great
Always timely
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Our salesman Marc Franco was very knowledgeable, personable and seemed to know exactly what we were looking for. The process was easy, the dealership was clean and everyone was very friendly.
I did not have an appointment but they were able to accommodate me.
Greatly appreciate the kind and helpful staff in the service department!
Service was excellent although they failed to put back my lug socket when rotating the tires and I had to go back to the service department to pick it up.
Friendly and do not push unnecessary services.
Everyone is really nice and they explain things to you go over you bill and answer any questions you have
The team kept me informed and did a professional job. They went out of their way to help.
Very professional and kind, short wait time, service met my expectations, would highly recommend.
I could not be happier with Don Franklin GMC, Mark Franco was our salesman and he made our purchase experience so smooth! I talked with him for a few days prior to purchase and he made sure we were happy and had all of the options we were looking for! He never pushed us, or asked us to buy. I will continue to be a customer, and always use Marc’s advice! Thanks so much!
Smooth from start to finish.
Gave me sheet after oil change of services my car needed but no one went over the needed services to explain the importance or the urgency to complete the services or get the product
Everything was great, everyone is always nice.
Very Friendly and Fast service
Very efficient and professional yet frindly i am very satisfied with don franklin
The nice person who checked me in was great. Price went up was the only issue. 🙂
My experience with oil change & tire rotation as always excellent service. The staff is very friendly & prompt on time with busy schedules always doing their best. Don?t neglect the. Customer. Thank you all for your outstanding help