Customer Testimonials

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DealerRater Jul 16, 2021

MJ was a great salesperson. Not pushy at all, very informative, and delivered the facts not a sales pitch. Olivia was wonderful and again not pushy with the extra warranties. Ethan and Catarina were both knowledgeable as well and did a great job explaining the cars features. Overall a great experience there.

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DealerRater Feb 7, 2021

People was very helpful and knowledgeable. i had a lot of anxiety about purchasing a new car and they where wonderful to deal with. My first Buick and i love the car already

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Cars Feb 7, 2021

People was very helpful and knowledgeable. i had a lot of anxiety about purchasing a new car and they where wonderful to deal with. My first Buick and i love the car already

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DealerRater May 9, 2020

I worked with Catarina Kirby (sales) and Lindsay Thompson (finance) and they did everything right. Catarina answered all of my questions and helped me test drive the specific vehicles I was interested in. Once I've made a decision I like to close the deal promptly and that's exactly what Cat and Lindsay made happen. I came into Don Franklin without an appointment on a Thursday and I was driving my new GMC Terrain Denali on Friday. I would recommend them both to anyone interested in a new vehicle and recommend Don Franklin as a dealership that cares about ...

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Cars Apr 25, 2020

I had a great experience when I was there waiting on my car

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Cars Apr 7, 2020

RECOMMEND DON FRANKLIN TO EVERYONE 10 THE STAFF IS VERY FRIENLY AND PERFORMANCE THERE DUTIES AND THE TOPE OF THERE CLASS.

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Cars Jan 28, 2020

Hands down the best car buying experience I?ve ever had. The salesman was very knowledgeable about the vehicle I purchased. Great experience and will definitely buy from don franklin again. Thank you

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Cars Jan 17, 2020

Always easy to make an appointment for Service, they get you in and out fast.

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Cars Jan 1, 2020

Don Franklin is the best no questions asked. I buy and service all my vehicles at Don Franklin. They have the friendliest and most knowledgeable staff in the business. So if you're in the market for anything car related come see the great staff at any Don Franklin Family Of Dealerships.

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Cars May 29, 2019

The service here is the best, always on time and no reason to have to return several times

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Cars Mar 30, 2019

Bill Reynolds and his staff Casey and Anthony fix my caddy front driver seat like new . I am very happy with the job they to my caddy . They were very professional and informative.

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Cars Aug 21, 2018

I had to have my vehicle towed in and I was expecting the worse. It was fixed in one day and the cost was reasonable.

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Cars Mar 31, 2018

Excellent experience. I can only say positive things about everybody. I will return to this dealer again and again.

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Cars Feb 8, 2018

Great experience and Daryl Bond is a great salesman

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Cars Feb 7, 2018

Overall experience was nice, service was done in a timely manner after it was confirmed the I did qualify for oil change.

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DealerRater Dec 27, 2016

The dealership sucks but the service dept is great. The sales team will and cheat you. The last vehicle I purchaed I was lied too and when I complained the general manager took the side of the sales staff. But thr Service Dept is wonderful. Great cusyomrr service. But like said do not trust sales at all.

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DealerRater Oct 7, 2016

Cory in service was very helpful, he kept us updated about the repairs, the service team did a great job! They had us back on the road as soon as possible, thanks again Cory!!

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DealerRater May 15, 2015

I had bought a Mustang GT from south Carolina & they shipped it to Glenn automall in Lexington when the car arrived I went to pick it up and met Sales Manger Charles Bush He was so nice in getting the car ready for me to take home and seemed just as excited as I was about this car it was the after care you'd expect from someone who sold you the car he was just plain great I but a car from him any day he's just that type of guy , we were talking about this Mustang ...

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DealerRater Dec 16, 2014

My girlfriend and I were very pleased with the service we recieved from sales all the way to management. They took care of us and weighed all options and guided us to make the best decision. We will recommend them to our friends.

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DealerRater Nov 23, 2014

They were very helpful in helping me receive exactly what I wanted in my vehicle. They were very professional, and great people to deal with.

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DealerRater Oct 16, 2014

My husband and I recently ordered and purchased a 2015 GMC Yukon XL Denali through Glenn GMC. The General Sales Manager RC Hazzard has gone above and beyond with regards to our purchase and any questions we might have. Catarina Kirby was wonderful to deal with, as well. When our Denali came in the roof rails were back ordered. When the came in RC and Catarina knew we were leaving on a road trip later that day. They sent a courier to our home with the roof rails (we live an hour away from Lexington). I would highly recommend working with ...

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DealerRater Sep 30, 2014

Awesome experience!! Zack and RC are the best! They were very patient with us because we couldn't make our mind up on which truck we wanted. We came in on Saturday and left so we could think about it. We messaged Zack on Facebook Sunday and by Monday night we were driving our GMC truck home! I highly recommend them!!

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DealerRater Sep 20, 2014

The guys were amazing at helping find the vehicle I was wanting. Once it arrived they were very helpful with financing and explaining all the trucks features.

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DealerRater Sep 11, 2014

I've researched for a while trying to find the right car. After "internet" researching. I decided to contact via internet Shannon Jones Internet Sales at Glenn Auto Mall Pre-Owned. Amazing, within hours i was in a vehicle that i love and had no issues. working a deal, i get twice the mpg and saved $100 dollars a month. This gentleman was very professional. First thing he said to me was "your a combat vet" i said yes, and was very compassionate and helpful towards that. Thank you all and especially to Shannon. i'll always be ...

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DealerRater Sep 11, 2014

Had a great experience with my new Buick Verano purchase. Robert and RC were friendly and efficient and never pushy which resulted in pleasant buying experience.

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DealerRater Sep 2, 2014

my experience at glennautomall was great rc the manager there was great he was super nice to us he went out of his way to help us and to meet our needs dave is a great person also if u go there let dave and rc help u those two guys are the best . my husband loves his brand new gmc truck he was so shocked when they delivered it right to our door. when I decide to get me another vehicle that's where I will go. I told my husband that if all dealers was like them there ...

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DealerRater Sep 1, 2014

Bought several cars at Glenn...never disappointed. Robert was phenomenal and RC was extremely helpful. We are thrilled with our new Gmc yukon and will be back to the dealership for other cars

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DealerRater Aug 31, 2014

I visited Glenn Buick, Lexington, KY, on August 30, 2014 to merely look at a few new cars/SUVs from Buick, GMC, Nissan, and Hyundai. I was anxious to even look at vehicles since I had been involved in a serous car accident just 3 months earlier, while driving my 11-week old 2013 Buick Regal. Due to the safety of the Buick Regal and how it protected me in my accident, I was immediately drawn to look at the 2014 Buick Regal. I was never so shocked that I was NOT a "victim" of a car sales person!! I had the absolute BEST ...

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DealerRater Aug 30, 2014

Great service. I walked in and looked at a gmc 3500 Denali hd and test drove it. One week later I bought it. They were great. Super helpful and very knowledgeable. I highly recommend visiting them for your next gmc/Buick purchase.

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DealerRater Dec 8, 2013

Excellent car buying experience!! Jacob was friendly and knowledgeable about the vehicle I was interested in and worked with me to get the price and payment about where I wanted it. There was no pushing or sales pitch forced onto me and he was very nice to my family as well. They even fed us pizza, lol! I hadn't planned on buying the day I visited, so I still had stuff in my car. Jacob helped to unload it then reload it back into my new vehicle. He gave me a tour of the basic workings of my new ...

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DealerRater Oct 2, 2013

I have been doing business with Glenn Auto Mall since 2001. Glenn Auto Mall is a great place to buy a car, because they have a variety of makes. I have been buying Hyundais mostly and was treated very well in both the price and service. The atmosphere at Glenn Auto is that that there is no pressure and my salesperson, Greg Yaden is very knowledgeable and he answers all my questions. The Buick Verano I purchased had a paint blemish and they took care of it right away. I am very satisified with Glenn Auto and this is the place ...

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DealerRater Sep 8, 2012

The salesman, manager and finance person that I worked with was very good, informative and worked with me and explained everything to my satisfaction. I moved here from CT and this is my first experience with a car purchase in KY but I will definitely be going back to this dealership and I will ask for the same salesman. I will also recommend him and the dealership to all my friends.

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DealerRater May 29, 2012

An absolute great experience buying my new 2012 Hyundai Tuscon. I wanted a graphite gray that no dealership had in the Louisville area. We located one at Glenn Auto mall and they gave us a great price! Not only that they delivered the car to us that DAY! I would recommend them to anyone looking for a car that Glenn Auto Mall sells. I would also highly recommend the Hyundai's and the staff at the Hyundai dealership. Scott Rollins was great to deal with and he followed up promptly after the purchase. The finance person, Brian Smith that we dealt ...

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DealerRater May 25, 2012

I bought an Elantra from Scott Rollins and am very satisfied with the car and the customer service was great. Everyone was friendly and I felt comfortable trading with them as a single woman. They gave me a good price on my trade in. I would recommend my friends to do business with Glenn Auto Mall.

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DealerRater Apr 28, 2012

My wife and I recently acquired a 2011 Sonata Limited and a 2012 GMC Savana. The vehicles are performing flawlessly. Clyde Owens and Bill Mathews assisted us on these deals. They got us the exact vehicles we wanted (options, color, etc.) and were professional, courteous, and friendly (read no pressure applied). I must also mention Glenn's GMC and Hyundai service departments; they are excellent. We have purchased many vehicles from Glenn through the years and testament above is the reason why. If I live long enough I'll probably purchase another one from them.

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DealerRater Apr 22, 2012

With gas prices rising, my wife and I though that it may be time to get rid of the 13MPG VUE. We had bought an Elantra from Donovan last summer and 11 days later, it was totaled from behind on I64 in Winchester. The crew, especially Donovan, was very helpful with having the car towed to Glenn and then giving the insurance company all the information they needed. There were no more red Elantras on the lot and supply was limited across the country at that time. The next one that came in, Donovan made sure he ear-marked it for us. ...

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DealerRater Jan 17, 2012

My husband and I were looking for a new car for our daughter. The day I called to asked about the Elantra I was transferred to Donavan. He was very excited that we were asking about the Elantra because it had just been named North American Car of the year. This was on a Monday and that evening we went and met him and test drove one. We all really loved the car but my daughter wanted a sky blue metallic. By the next day they had located one and it was there on Wednesday. He and I communicated frequently ...

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DealerRater Jan 6, 2012

Everyone one was very helpful to find me the color, and options I wanted. They also told me about an incentive that my husband and I qualified for to help save on the cost of the car. All things involved I was totally satisfied with my experience.

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DealerRater Sep 3, 2011

Bill Mathews is the best dealer I have ever interacted with. I will recommend him to my freinds and family if they are interested in buying Hyundai.

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DealerRater Aug 24, 2011

I am still in awe over the customer service of all the staff. I stopped in with my 2year old grandson to see if I could purchase a car. I was in town visiting from out of state for the weeks-end. The team in the Hyundai area greeted me and my grandson with a warm welcome. They were very patient with us and understanding of my situation. I don't remember all the names but I will never forget the southern service!! I am loving my NEW 2012 Sonata!! Thanks to all of you,Ivy Joe and the rest of the ...

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DealerRater Aug 5, 2011

We were looking for an inexpensive replacement car - nothing fancy. Deryn and the people at Glenn were very helpful - they did not try to push us into sometehing more expensive. They kept our monthly payments right within our budget. They also gave us a more than fair trade-in allowance for our old car. Overall we had a very positive experience.

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DealerRater Jul 25, 2011

Greg was very professional and very receptive to the kind of vehicle we were looking for. Answered our questions and sought out information when needed. We had a very "nice and satisfying" and "no-hassle" purchase of our new Buick Enclave with Greg and the dealership. We had been looking for about two months, even going out of town to inquire of a purchase; however, kept coming back to Glenn Buick for the purchase. The financing department was also very professional and helpful. Thank you and we will recommend Glenn Buick again. This is our second purchase ...

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DealerRater Jul 18, 2011

Everything went smooth. The lady that did the paper work was very efficent and our saleman was very friendly and took time to show us all the features of the car.

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DealerRater Jul 12, 2011

My wife & I have been doing buisness with Clyde for several years. He is professional in his manners, and offers a true "old school" style. Our purchase has been great so far, and the fuel economy is one of the best parts of our purchase. Stop in and see Clyde, as I am sure he will take good care of your driving needs.

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DealerRater Jun 23, 2011

Bill Mathews seems to be a knowledgeable salesperson and was great in every aspect. I would recommend Bill and Glenn to any family or friends.

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DealerRater Jun 17, 2011

I was very impressed with the professional ethics presented by Glenn Buick, We had several employees inquire if they could be helpful but did not badger us when we asked for Bob Howell; my next door neighbor bought a car last month frm Bob; with great results. This prompted me to ask for Bob. I received the same courteous service from Bob who expedited the sale and it was completed in 2.5 hours -- driving off the lot with my car just purchased. It was a great experience.

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DealerRater Jun 4, 2011

Tom White was very courteous and did not waste my time, he was very professional. I will continue to do business with Tom and will recommend him to my friends.

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DealerRater May 8, 2011

A great experience from start to finish!!! Their goal was to make sure I found a vehicle that best suited me. My new Enclave is great and I love driving it. The AWD feature is just what I needed for the winter months. I truly appreciate the staff at Glenn and all their patience and help. Rick, Greg & Olivia - you are the BEST!!

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DealerRater Apr 17, 2011

Everything went very smooth. Greg was great and after I described what I wanted he did not try to change my mind. We found what worked and the deal was great. The financing was quick and the lady that took care of us was very nice. We got a good deal for our trade in as well.

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DealerRater Apr 7, 2011

I am really impressed with Donovan. My daughter wanted a new car and she was looking at a couple of places but Glenn was the only one who responded by the internet. We went to look for a new car and she said let me call Donovan at Glenn because he responsed to my email. So, we did and he greeted us when we drove to the dealership. To my surprise he was very family oriented. He was great! He took the time to show us the difference between four differnt cars we were debating. When my daughter said she ...

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DealerRater Mar 31, 2011

This couldn't have gone any more smoothly. Ivy was very professional and knowledgeable. I came in knowing exactly what I wanted and Ivy found the exact vehicle I wanted in less than a week. Couldn't be a nicer guy either. I'm not real crazy that you have a minimum word limit for my review (250 words ?). I said everything I needed to say in less than 250 words !

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DealerRater Mar 30, 2011

After finding Glenn Buick, GMC, Hyundia dealership online and the awesome response time it took for Bill to get back with us, we drove 2 1/2 hours to find exactly what we were looking for!!! It was so smooth, painless and quick that it was almost too good to be true! Our local dealership was not willing to deal with us on our trade-in or the price of a new vehicle and with Glenn we were able to communicate via phone much easier! Upon arrival in Lexington we were greeted by all we came in contact with, felt very comfortable and at ...

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DealerRater Mar 27, 2011

I had the best experience at glenn Hyundai when I purchased my 2011 Hyundai Sonata! I have purchased a few cars in my life and would give Glenn 2 thumbs UP! The SUV I bought 2 years ago was a joke from the other dealership! After only owning it for a few weeks the head gasket blew and of course the sketchy place I purchased it from would not repair it! So I found the best dealership in ky, Glenn Hyundai. I felt very welcome and comfortable with my experience at Glenn because I was not pressured to buy,buy,buy. I was ...

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DealerRater Mar 25, 2011

We haved purchased several new cars from Glenn dealerships and can't imagine going anywhere else. In addition to professional sales people you get fair prices,excellent service over the life of your ownership and best of all you get Cy Dicken and Cy Dicken Jr standing behind every deal.

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DealerRater Feb 3, 2011

The dealership was very nice. The salesman,Coy Hamblin, was very professional and went way out of his way to find the perfect truck for me. He had everything all worked out in advance during delivery so that it was very quick and painless to sign all the paperwork. Coy has sold to me and my family, as well as friends for about 15 years. I will continue purchasing vehicles from Coy Hamblin and will refer others to him. If all car salesmen were as honest and upstanding as Coy, buying a car or truck would be a pleasurable experience for ...

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DealerRater Jan 26, 2011

I have been a Glenn Buick customer for many years. I always buy my new Buick from Joe Bodkin. Once you explain what you are interested in, Joe gets right to the point. Today, I came in to have my Buick Lucerne serviced. While waiting, I noticed a beautiful Buick Lacrosse. My wife and I decided to buy it. So, I found Joe and told him what I wanted and he made the new-car buying experience very easy. I didn't think he and the staff could send me home in that new Lacrosse, but they did. Thanks Joe, I ...

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DealerRater Jan 8, 2011

I took my 2008 Chevrolet Impala to the Glenn dealership for preventive maintenance and analysis of an unknown but suspected suspension problem. I had previously taken this vehicle there months earlier for an unrelated issue and had a very favorable experience. When I arrived for my scheduled appointment I was professionally greeted by Carey (white/female) in the service reception area and after she attentively listened to a description of the suspected problem she arranged for Paul, the shop manager, to accompany me on a test drive. Paul unhurriedly test drove the auto while I described the vehicle's performance history. ...

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DealerRater Dec 25, 2010

Very friendly staff and responded to my calls and questions about the purchase of my new 2011 GMC Terrain. Blake Schmidt was very helpful and explained every detail about the vehicle in full detail. Even though it was a 3 hour drive to the dealership, I would recommend the dealership to my friends and family.

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DealerRater Dec 23, 2010

I took my Hyundai in for service. Casey was outstanding as usual in the service department. I was given a rental, a Buick Rendezvous 2007. My car was not ready by the end of the day on Friday, so I needed to keep the rental (Buick) over the weekend. I fell in love with this car. We called Joe Bodkin who we've known for over 20 years. Joe worked out a very good deal for us on a trade - my 2004 Hyundai Santa Fe for the 2007 Buick Rendezvous. When we signed papers on Monday, Joe had our new used Buick Rendezvous ...

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DealerRater Dec 17, 2010

Excellent experience. Great group to work with. We came in with our youngest so turning 16. They did not have a truck that he wanted but very quickly Joe was able to find exactly what he wanted. To say the least we were very happy. Glenn is an excellent choice for your next vehicle but I think they only have one salseman and that is Joe Botkin !!

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DealerRater Dec 13, 2010

If anyone I know needs a car, I am sending them to Chris. He makes what can be an onerous task easy. He is honest and listens to your needs. He goes above any beyond, not to get your business, but to make sure you get the car that fits your needs. I felt that Chris has a great deal of integrity in a profession that is often filled with unscrupulous individuals. His way of doing business should be the model for all car dealerships.

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DealerRater Jan 26, 2004

I did not purchase a vehicle from this dealership, but I was treated with respect and when I ultimately decided not to purchase one of Glenn's vehicles I was not met with hostility like a couple of the other dealerships that I visited along the way. I have to say that I would purchase a vehicle from this dealership if I had not decided on a new Jeep. They sell a Mitsubishi, Nissan, Hyundai, Infiniti, and of course Buicks. But any way I have to give this dealership a good grade due to the professionalism and courtesy in which ...

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